Refund policy
Thank you for shopping at Copacabana Beauty. Please read this policy before making a purchase.
- General policy
- All sales are final. We do not accept returns or issue refunds for buyer’s remorse, change of mind, or personal preference.
- Exceptions — Defective or Damaged Items
- We will consider complaints only if the item arrives defective, damaged in transit, or significantly different from the product description.
- Timeframe to report: within 7 calendar days of delivery.
- Customer must provide evidence (photos/videos) showing the defect/damage and the order number for review.
- Resolution for Approved Claims
- If a defect or damage is confirmed, we may, at our discretion, offer repair, replacement with the same item, or store credit. Refunds will be considered only in exceptional cases and require management approval.
- For approved replacements, return/shipping instructions will be provided; shipping cost responsibilities will be determined case-by-case.
- Conditions for Review
- Items must be kept in the same condition received (original packaging and accessories) until inspection is completed.
- Claims will not be accepted for normal wear and tear, misuse, accidental damage, or any alteration to the product.
- Non-eligible Items
- Clearance or final-sale items clearly marked “final sale”
- Personal care, hygiene, or disposable products (unless defective)
- Customized or made-to-order items (unless defective)
- How to Request an Inspection
- Email: copacabanabeautystore@gmail.com
- Subject line: Claim — Order #[ORDER NUMBER]
- Include: photos/videos of the issue, brief description, delivery date, full name, and phone number.
- Response Time
- We will acknowledge and review your request within 5 business days. Additional information may be requested.
- Additional Terms
- This policy applies only to purchases made directly through Copacabana Beauty.
- We reserve the right to refuse claims that do not meet these requirements or are determined to be fraudulent.